Privacy Policy

This Privacy Policy explains how Gastrack Technologies Limited ("Gastrack", "we", "our", or "us") collects, processes, stores, and protects personal information when individuals interact with our website, digital platforms, products, and services.

Gastrack is committed to protecting the privacy and security of the personal information entrusted to us. This policy outlines what information we collect, how it is used, the circumstances under which it may be shared, and the rights individuals have regarding their personal data.

We may collect several categories of information depending on how you interact with our services. This includes information you provide directly such as your name, email address, phone number, company name, job title, billing information, and account credentials.

We may also automatically collect certain technical information including IP address, browser type, operating system, device identifiers, and usage data such as pages visited, actions taken within the platform, and session duration.

In certain cases, we may receive information from trusted third-party partners, integration services, analytics providers, or publicly available sources to support our operations and improve our services.

Gastrack uses collected information to operate, maintain, and improve our services. This includes creating and managing user accounts, processing service requests, responding to inquiries and support tickets, facilitating platform functionality, and delivering relevant service communications.

We may also use information to analyze system performance, improve product design, develop new features, monitor usage trends, and enhance user experience.

In addition, personal data may be used to detect, prevent, and investigate fraud, abuse, security incidents, or other harmful activities, as well as to comply with legal and regulatory obligations.

Where applicable data protection laws require a legal basis for processing personal data, Gastrack relies on several lawful grounds. These may include the performance of a contract when providing requested services, compliance with legal obligations, legitimate business interests such as improving services and ensuring platform security, and consent where individuals have explicitly agreed to specific processing activities.

When consent is used as the legal basis, individuals have the right to withdraw such consent at any time without affecting the lawfulness of prior processing.

Gastrack may share personal information with carefully selected third-party service providers who assist in delivering our services, including hosting providers, cloud infrastructure partners, payment processors, communication tools, analytics platforms, and security monitoring services.

These partners are contractually required to protect the confidentiality and security of the information they process.

We may also share information with affiliated companies within our corporate structure, in connection with a business transaction such as a merger, acquisition, or asset transfer, or where disclosure is required to comply with applicable law, legal processes, or regulatory authorities. Gastrack does not sell personal information to third parties for monetary compensation.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention periods may vary depending on the nature of the information, contractual obligations, legal requirements, dispute resolution needs, and legitimate business interests such as maintaining service records or security logs.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or de-identify it in accordance with applicable regulations and industry standards.

Our website and digital platforms use cookies and similar tracking technologies to enhance functionality, maintain security, remember user preferences, and analyze how visitors interact with our services.

Cookies may collect information such as device identifiers, browsing behavior, and session activity. These technologies help us improve platform performance, optimize user experience, and measure engagement.

Users may control or disable cookies through their browser settings; however, certain features of our services may not function properly if cookies are disabled.

Gastrack implements appropriate technical and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include encryption, secure data storage, access controls, network monitoring, and regular security assessments.

While we take reasonable precautions to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate measures to protect their account credentials and devices.

Depending on applicable data protection laws and the user's jurisdiction, individuals may have certain rights regarding their personal information. These rights may include the ability to request access to the personal data we hold, request correction of inaccurate or incomplete data, request deletion of personal information, restrict or object to certain types of processing, and request data portability where technically feasible.

Individuals may also withdraw consent for processing activities that rely on consent as the legal basis. Requests to exercise privacy rights can be submitted through our contact channels.

Gastrack operates in a global digital environment, and personal information may be processed or stored in countries outside the user's country of residence.

When cross-border data transfers occur, we implement appropriate safeguards designed to ensure that personal information remains protected in accordance with applicable data protection laws and industry standards.

Gastrack's services are not intended for or directed at children under the age of 13, or the equivalent minimum age defined by applicable laws in certain jurisdictions.

We do not knowingly collect personal information from children. If we become aware that personal data has been inadvertently collected from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

Gastrack may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations.

When updates are made, we will revise the effective date and, where required by law, provide appropriate notice through our website or other communication channels.

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact Gastrack Technologies Limited through our official contact channels.

Privacy-related inquiries may be directed to privacy@gastrack.africa or submitted through the contact form available on our website.